635 Larsens Road, Muldersdrift, Johannesburg, South Africa Mon - Fri 9:00 Am to 5:00 Pm (+27) 84 701 8164
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Refund and Returns Policy

Terms and Conditions

Last updated: [31/12/2025]

1. Introduction

These Terms and Conditions govern your use of this website and any purchases made from Da Buca Di Baka (“we”, “us”, or “our”).

By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies published on this site.

2. Products and Services

Da Buca Di Baka supplies freshly prepared, perishable food products, including baked goods, desserts, and related items.

All products are subject to availability and may vary slightly in appearance due to the handmade nature of our offerings.

3. Pricing and Payments

  • All prices are displayed in South African Rand (ZAR) unless otherwise stated.

  • Prices include VAT where applicable.

  • Payment must be made in full before orders are processed or dispatched.

  • Payments are processed securely through third-party payment gateways. We do not store card details.

4. Order Processing and Delivery

  • Delivery timelines are estimates and may vary depending on location and availability.

  • Risk of loss passes to the customer upon delivery.

  • Customers are responsible for providing accurate delivery information.

We are not liable for delays caused by incorrect addresses, third-party couriers, or events beyond our reasonable control.

5. Refunds and Returns Policy (Perishable Goods)

5.1 General Policy

Due to the perishable nature of our products, returns and refunds are strictly limited and handled in accordance with the Consumer Protection Act (CPA).

Our refund and returns policy is valid for 7 days from the date of purchase.

5.2 Eligibility for Returns or Refunds

Refunds or replacements will only be considered if:

  • The product is defective, spoiled, or not of acceptable quality at the time of delivery; and

  • The issue is reported within 7 days of purchase; and

  • Proof of purchase is provided.

We do not offer refunds or returns for:

  • Change of mind

  • Taste preference

  • Incorrect orders placed by the customer

  • Products that have been partially consumed (unless a clear quality defect is evident)

5.3 Non-Returnable Items

The following items cannot be returned unless defective:

  • Perishable food items (unless quality is not up to standard)

  • Gift cards

  • Downloadable or digital products

  • Promotional or sale items

5.4 Inspection and Approval

Once a complaint is received, we may request:

  • Photographic evidence

  • Batch or order details

  • Return of the product (where reasonably possible)

We reserve the right to inspect and assess the claim before approving a refund or replacement.

5.5 Refund Process

If approved:

  • Refunds will be processed to the original payment method

  • Processing times depend on your bank or payment provider

  • Shipping or delivery fees are non-refundable, unless the issue was caused by our error

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your card provider

  3. Contact your bank

If the issue persists, please contact us at:
[insert email address]

7. Sale Items

Sale or promotional items are non-refundable, unless defective or not fit for consumption as required by law.

8. Exchanges

We only replace items if they are:

  • Defective

  • Damaged during delivery

  • Not of acceptable quality

To request an exchange, contact us at [insert email address] within 7 days of purchase.

9. Gifts

If an item was marked as a gift and shipped directly to the recipient:

  • A store credit may be issued once the claim is approved

If the order was placed by the gift giver:

  • Any refund will be processed to the original purchaser

10. Shipping Returns

Where a return is authorised:

  • Return instructions will be provided on a case-by-case basis

  • Customers are responsible for return shipping costs unless the fault lies with us

  • We do not guarantee receipt of returned items unless tracked delivery is used

11. Limitation of Liability

To the fullest extent permitted by South African law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our liability is limited to the value of the product purchased

Nothing in these Terms limits rights that cannot be excluded under the CPA.

12. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Da Buca Di Baka and may not be reproduced without written permission.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

14. Contact Details

For questions regarding these Terms and Conditions, refunds, or orders, please contact:

Email: [info@dabucdibaka.co.za]
Business Name: Da Buca Di Baka
Website: https://dabucadibaka.co.za